Senior Account Manager

A new vacancy has arisen within the Internal Sales & Planning team for a Senior Account Manager.

The Senior Account Manager will be responsible for managing a portfolio of Key customer accounts in their entirety, in line with company values and behaviours. 

The successful candidate must:

Build strong working relationships with Key Accounts to enable long term customer loyalty and trust through being transparent, open and honest. 

Coordinate with internal teams to deliver solutions that meet customer needs, enabling win-win agreements. 

Develop account management strategies linked to the three core mother strategies improving profitability, customer satisfaction and business growth. 

Identify opportunities to grow accounts and flag new business opportunities to the external sales team through the Customer Relationship Management system (CRM) and other structured channels.                                                            

Be a CRM expert and champion, ensuring all customer related information and master data is accurately maintained, enabled by completion of a CRM user manual against which all users are fully trained and competent. 

Produce sales reports to enable high level business planning activities. 

Develop, produce and maintain customer scorecards in line with company requirements. 

Coordinate and implement customer Service Level Agreements (SLAs) across area of responsibility, ensuring they align with internal processes through enabling internal departmental ownership. Use contract, analytical and negotiation skills with all stakeholders involved to enable a “win-win” agreement. 

Responsible for reviewing and setting customer pricing structures in line with contract reviews and ensure price records are correctly maintained in SAP (company ERP system).

Coordinate and allocate internal sales activities as part of New Product Introduction (NPI), as project ownership passes from the Sales Manager to the Account Manager from the prototype stage onwards.

Develop and maintain a high level of technical product knowledge to enable fluid and informative conversations with customers about product specifications and to enable the ability to challenge the customer demand.   

A full job description can be obtained from the HR Department.