Quality Manager

Department: Quality

Reporting to: Manufacturing Manager

Date: April 2022

Grade: HAY


The Quality Manager will lead the quality assurance effort for KPM UK to maintain progression to a “Top Brand” world class manufacturing site that is able to meet demanding customer requirements.

The role will direct and coordinate KPM UK’s quality improvement program, by giving adequate support to the manufacturing process and obtain process data in order to drive improvements, improve profitability and reduce internal and external non-conformance. The KPM UK Quality Manager is one of high visibility within the group, and with OEM customers, therefore there will be the requirement, on occasion, to travel a variety of global locations to build strong ‘face to face’ relationships.

Duties & Responsibilities

Staff Management

Quality Engineers, Supplier Quality Engineers, Quality Technicians, Metrology Engineers and Customer Acceptance Line (CAL) operators.


This role is responsible for overseeing all Quality and Supplier Quality Management systems and procedures. These are to be maintained and continuously developed/reviewed in line with the business and customer needs.

Company Requirements

  • Responsible for managing the Quality Dept to achieve the required performance results aligned with the company’s strategy “Top Brand” and customer specific requirements.
  • Lead the team through effective communication, coaching & recognition. Undertake appraisals, performance management and identify training needs.
  • Communicate and share the company’s quality philosophy to key personnel in the company.
  • Ensure that the Company’s Business Management Systems (ISO9001/14001/18001), procedures, standards & documents are supported where required and maintained to meet customer requirements that align with international standards, legislation & regulatory requirements.
  • To prepare and present at the monthly Strategy Meeting A3’s detailing quality control, development & performance against KPI’s for to maintain progression and alignment to the Mother Strategy.
  • To prepare the monthly Quality Report for our parent company (head office), KPMJ.
  • Investigate and record customer complaints regarding product performance, specifications, and reliability.
  • Key in front end New Product Introduction (NPI) & design, ensuring an APQP approach to building quality into new product & processes using tools such as: QFD, DFMEA, PFMEA, SPC, PPAP sign off including: PSW, Control plans, MSA etc.
  • To lead, coach & oversee all root cause investigations on key quality issues following the KPM UK structured 8D approach, utilising 6 sigma & SPC tools.
  • Key in reviewing & signing off all product & process changes such as, alternative raw materials, tooling requirements, process changes, test plans, and product qualification requirements.
  • To lead & chair the weekly Customer Quality Review Meeting to ensure progress & maintain improvement momentum with a focussed cross functional approach.
  • To manage departmental budgets in line with planned levels and business variations.
  • Implement quality training programs for key quality & manufacturing personnel and supply chain partners.
  • Ensure the appropriate calibration of all quality equipment on the shop and in the central inspection dept.
  • Continually looking to enhance our measurement systems via new techniques & technology including the integration into the process.
  • Work with/support, if required, purchasing & logistics to integrate quality standards as part of the Service Level Agreements for customers and core suppliers.
  • Perform any other duties/tasks within the skills & capability of the incumbent, as instructed by the Manufacturing Manager.

Authority Levels

The Quality Manager position is a pivotal Management position, one of high importance to ensure we improve & maintain our product Quality & reliability, as well as ensuring compliance with Quality regulation and legislation. This position reports directly to the Senior Manufacturing Manager for KPM UK but will be expected to escalate to the Operations Director on occasion if deemed serious enough – For example in the absence of the Manufacturing Manager, and/or where a serious customer quality concern has been raised, and/or where there could be potential impact to reputation following a critical quality non-conformance. The Quality Manager will also be expected to communicate directly to KPMJ (head office) & OEM customers on quality related issues.

Key Contacts/Relationships

All Senior management on site and globally within the KPM group, OEM customers & suppliers, external 2/3rd party regularity audit bodies and local authorities.